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Your Salesforce Clouds in Motion

ACT Smart | THINK Customer

OSF UnifyCOMMERCE is an out of the box product that integrates Salesforce Commerce Cloud (formerly known as Demandware) with Salesforce Sales, Service and Community Clouds, providing opportunities to expand your sales channels via an improved Omnichannel experience for your customers—opening up sales channels and capturing valuable customer data in the process. OSF UnifyCOMMERCE has received the LINK Joint Customer trust badge from Commerce Cloud. See LINK Marketplace listing here.

Watch the below video to see how  you too can leverage your Salesforce Clouds investments in an integrated way.


Put your Salesforce clouds in motion with OSF UnifyCOMMERCE to gain access to complete customer profiles and have full visibility into their activities, all in a single, centralized location, to provide exceptional customer service, efficiently personalize customers' journey and offer an extended in-context shopping experience in your Community.

 

Learn in a FREE 1-HOUR consultation how to enable omnichannel for your customers

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Our Salesforce Commerce Cloud Expertise

Winner of Salesforce 2016 Partner Innovation Award in Retail, we’ve successfully launched over 120 stores for more than 70 brands, helping global retailers achieve international, omnichannel and commerce optimization goals. We are a Level 2 certified partner with a substantial Commerce Cloud practice size of over 210 specialists. We are LINK Joint Customer and Support Certified, with over 40 certified cartridges on LINK marketplace, our products being used by numerous customers around the world.

Our end-to-end consulting and implementation services enable us to deploy online stores on time and on budget. Our work has demonstrated we have a deep understanding of your business, which ensure we are qualified to develop any custom work to your complete satisfaction in a fast and cost-effective manner.

For questions, or to request a free consultation, fill out the form above or send us an email at UNIFY@osf-commerce.com, describing the nature of your request.

  • SALESFORCE CLOUDS DATA IN ONE PLACE

    Synchronize consumer data, such as personal info, order records, products, wishlists, removed items, abandoned carts and more, from one or multiple Salesforce Commerce Cloud websites with a single Salesforce Sales/Service Cloud instance

  • ORDER ON BEHALF OF YOUR CUSTOMERS

    Provide your service representatives with access to complete profiles that will allow them to respond to customers requests immediately and at the point they call in. By embedding the Salesforce Commerce Cloud Customer Service Suite in Service Cloud, your team can even place orders on behalf of customers with ease

  • EASY ACCESS TO ACTIONABLE DATA

    Empower your teams to turn Commerce Cloud consumer data into actionable insights, by providing them with easy access to complete customer profiles and first-screen KPI overview in Sales/Service Cloud, containing activity history, number of cases, internal/external communication and more
  • SSO TO COMMUNITY

    Customers can effortlessly and seamlessly navigate from Salesforce Commerce Cloud storefront to Community and back, with just one click, with the help of the Single Sign On functionality

  • In-Context Commerce

    Contextualize your visitors’ shopping experience with the Commerce Cloud Buy Button lightning component in Salesforce Community. Consumers can shop for Best Sellers, while browsing general sections, or purchase Recommended Products when engaged in specific topics

  • Persistent Shopping Cart IN COMMUNITY

    Enhance the shopping experience and unify consumers' journey even outside the Commerce Cloud storefront. Retain conversions by making the shopping cart visible, within reach and updated in real time across both platforms, while customers are active in Salesforce Community

  • EFFICIENT AUTOMATION AND PERSONALIZATION

    Don't just be customer-centric, be customer-smart!
    Get access to their complete profiles by accurately bringing Commerce Cloud information into Marketing Cloud through data extensions. Unify and enhance the shopping experience by connecting with your consumers at every touchpoint and across all devices, leveraging Einstein to predict and personalize cross-channel 'customer journeys'  

Resources

Related Articles, White Papers,

Infographics & More

  • SUCCESS STORY
    World Kitchen, a leading global housewares company is taking advantage of a 360-degree view of their consumers thanks to OSF UnifyCOMMERCE (Patent Pending). With this integration, they’ve greatly improved their customer service, reduced return processing times, and cut their email processing time in half. Watch Video
  • SUCCESS STORY
    See how OSF Commerce helped snowboard manufacturer, Burton Europe, get a 360-degree view on customers’ activity by having all of their Commerce Cloud consummers' data unified in Salesforce Sales and Service Clouds, where it became easily accessible, scalable and actionable READ CASE STUDY
  • Success story
    Dreamforce 2016: OSF Commerce wins Salesforce Partner Innovation Award in Retail for the successful implementation of OSF UnifyCOMMERCE for Predator Nutrition, a unique integration of Salesforce Service and Sales Clouds with Commerce Cloud. READ SUCCESS STORY
  • press release
    Find out how OSF UnifyCOMMERCE helped UK Sports Nutrition retailer, Predator Nutrition, increase conversion rates by 50%, reduce cart abandonment and page load time, while extending the shopping experiences across channels, improving customer service and marketing efficiency READ PRESS RELEASE
  • SUCCESS STORY
    See how OSF UnifyCOMMERCE helped leading UK sports nutrition retailer, Predator Nutrition, achieve a groundbreaking 50% increase in conversion rate, by integrating Salesforce Service and Sales Clouds with Commerce Cloud. WATCH WEBINAR