Synchronize consumer data, such as personal info, order records, products, wishlists, removed items, abandoned carts and more, from one or multiple Salesforce Commerce Cloud websites with a single Salesforce Sales/Service Cloud instance
Provide your service representatives with access to complete profiles that will allow them to respond to customers requests immediately and at the point they call in. By embedding the Salesforce Commerce Cloud Customer Service Suite in Service Cloud, your team can even place orders on behalf of customers with ease
Customers can effortlessly and seamlessly navigate from Salesforce Commerce Cloud storefront to Community and back, with just one click, with the help of the Single Sign On functionality
Contextualize your visitors’ shopping experience with the Commerce Cloud Buy Button lightning component in Salesforce Community. Consumers can shop for Best Sellers, while browsing general sections, or purchase Recommended Products when engaged in specific topics
Enhance the shopping experience and unify consumers' journey even outside the Commerce Cloud storefront. Retain conversions by making the shopping cart visible, within reach and updated in real time across both platforms, while customers are active in Salesforce Community
“Salesforce and OSF have given us a 360-degree view of the consumer. Our emails processing time was cut in half; our returns processing time was reduced by 20%, our agents have a better flow when they’re on the telephone -it’s more of a conversation, and the Salesforce/OSF system facilitates that. OSF are very easy to work with, I felt like I had been working with them for years during this project.”
“OSF was the only company we found who had an established integration between Salesforce and Commerce Cloud - a proven solution called OSF UnifyCOMMERCE. They showed exactly how the integration works in our context, scripted for World Kitchen’s unique requirements, and that made us choose OSF as our implementation partner.”
"We wanted to discover the privileged contact points we have with our customers, get a 360-degree view on their activity and see how we could improve their interaction with our brand."
''We have seen a number of significant improvements since we went live in October (2015). Ecommerce conversion rates have increased by 50%, we have seen page speeds go down from 5 seconds on average to under 2 seconds. We’ve now got a platform that’s going to enable us to branch off and open U.S. operations this year.''
Winner of Salesforce 2016 Partner Innovation Award in Retail, we’ve successfully launched over 120 stores for more than 70 brands, helping global retailers achieve international, omnichannel and commerce optimization goals. We are a Level 2 certified partner with a substantial Commerce Cloud practice size of over 210 specialists. We are LINK Joint Customer and Support Certified, with over 40 certified cartridges on LINK marketplace, our products being used by numerous customers around the world.
Our end-to-end consulting and implementation services enable us to deploy online stores on time and on budget. Our work has demonstrated we have a deep understanding of your business, which ensure we are qualified to develop any custom work to your complete satisfaction in a fast and cost-effective manner.
For questions, or to request a free consultation, fill out the form above or send us an email at UNIFY@osf-commerce.com, describing the nature of your request.